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"I would like to express my gratitude for the tremendous work and service that our WPA Education Welfare Officer provides Benedict Academy. She is an incredible help to us and offers a wealth of knowledge and experience through her weekly sessions at our school. Our EWO is meticulously detailed and incredibly hands-on. Each week she meets with me to look through any patterns and individual cases, before putting sensible actions into place. She knows our staff well and supports the office team who can't stop singing her praises! With our families she is warm, empathetic but firm; understanding that positive relationships are key to her work, however, she will hold a hard line when things need to change.â"